• 1400 Chalk Rd
    Wake Forest, NC 27587

  • YOUR COMFORT IN THE CAROLINA'S

    919-422-9922

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Appointment Only
  • Sun Appointment Only

HOME > ABOUT US > CUSTOMER SERVICE

CUSTOMER SERVICE

How to Choose an HVAC Specialist

Today's focus is on increasing energy efficiency and decreasing environmental impact in regards to the heating and cooling units. At Carolina Air Services of Raleigh, we strive to improve the air quality in the homes of our customers as well as save them money.

This page is for those of you who are unsure of what you want or need in regards to HVAC service, we suggest you follow these tips in order to find the best HVAC contractor for the job.

For residents of Wake Forest, Raleigh, Apex, Holly Springs, Garner, Cary, Fuquay-Varina, Knightdale, Zebulon, Wendell, we hope you choose Carolina Air Services of Raleigh!

Educate Yourself on HVAC

Before meeting with any HVAC contractors, do some light research on the issue at hand, whether it involves installing a new heating and air system or repairing a damaged one. Also, if you are having a system repaired, know as much about the unit as possible, such as the model and the maintenance history up to this point. The more you know about the work the contractor will be doing, the better chance you have of choosing the best one for the job. Take a look at HVAC terms and definitions to give you more confidence when talking to a technician.

Consider Recommendations, Reviews, and References

Gain insight into the quality of work of local HVAC contractors by considering recommendations, reviews, and references. Recommendations are a great place to start when finding a HVAC contractor, but don't base your decision on only one opinion. Online reviews or testimonials can be helpful because you can quickly learn from a broad range of people who got a variety of HVAC work done. Lastly, request customer references so you can an even better idea of how work is done by that contractor.

Ask to See Licenses and Insurance

When selecting a HVAC contractor, always ask to see state and local licenses, certifications as well as proof of liability and worker's compensation insurance. HVAC licenses and certification requirements vary in several states so check your state's regulations to ensure that your contractor is qualified.

Important Factors in Choosing a Contractor

First, ask yourself if this HVAC contractor will be able to provide all the services and repairs that you may need over time. The ideal HVAC contractor is one who will be able to cover the entire range of your HVAC needs with current and future heating and cooling systems.

You will also want a contractor who will:

Even in the case of an HVAC emergency, it is important to consider these tips. Note whether the contractors arrive on time, finish the project on schedule, stay within the agreed budget, and are pleasant to work with.

If you are in Wake Forest, Raleigh, Apex, Holly Springs, Garner, Cary, Fuquay-Varina, Knightdale, Zebulon, Wendell: Contact Carolina Air Services of Raleigh

Energy Star Tax Credits

What Our Customers Are Saying

I contacted Blake yesterday since my AC was not working properly. We texted and he let me know I needed to turn it off so as to not cause any damage to the system. Blake worked me into his day. When he arrived, he repaired my HVAC system in less than an hour. As always, he was professional and explained everything that he did and showed me the little part that had worn out. I appreciate his assistance! I would rate Blake as 10 out of 10!!


-Kathy Gogarty-Gajan

Derek and Blake did fantastic in finding the minute leak on the copper joint on my 2nd floor HVAC. I know by discussion with Derek that he would have replaced the outdoor HVAC unit if they could not find the leak at no cost to me. That is highest form of trust, truth in advertising and honoring the warranty. I also told Derek that my June electric bill had a very large drop in cost due to the two new HVACs compared to the May bill. Thanks for all!


-Dave and Valerie Shunk

We have been clients of Carolina Air since 2018 and have found them to be prompt, knowledgeable & professional with each visit - especially our technician Blake. He is always willing to share his knowledge & expertise with us to help us better care for our unit. We would highly recommend them to anyone looking a good, reputable company to service their heating & cooling units. Best regards,


-Bob & Kathie Laufhutte

I am appreciative of prompt, reliable and thorough service with a very personal touch. Blake was patient did not appear rushed during his visit with us. I also greatly appreciated the flexibility I have been offered in scheduling future service. With other companies, I felt I was being taken advantage of but certainly do not have that sense with Carolina Air.


-Bob Doud

I thought I had a thermostat problem but Blake quickly analyzed what I had observed on the thermostat and went to check the HAVAC outside. In approximately two minutes he found the problem: a contactor had burnt out. My thanks to Blake House and Carolina Air!
Update: I called in Thursday morning (21 Dec) and asked if Blake House could stop by Friday because the thermostat was not working correctly. Blake texted me during the day (Thursday) and said he would stop by after his last call! Blake stopped by at 6 PM Thursday night and installed a new thermostat. The HAVAC is now providing amazing heat! My thanks to all!


-Dave Shunk

Blake was the tech that came out to our home and he was nothing short of a courteous professional- exactly what you would want from this type of service. He listened carefully to each of our concerns and answered all of our questions. He also went above and beyond to address the issues we had. I couldn't recommend this company and Blake more.


-Kyle Clifton

We finally found a great HVAC company we can trust. Blake came out on a Saturday and was so detailed. He explained the exact problem and how to fix it. He was very professional and courteous. We will be purchasing a maintenance plan to ensure our system is functioning at it's best ability. Thanks Ryan for reaching out and sending Blake out. He was the BEST!


-Melody B.

My wife and I are extremely happy with Carolina Air Services. Tracy and his team have been providing semi annual service for us as well as emergency repair services for many years. We recently had them replace two 20 year old HVAC systems with modern, updated equipment. This installation was not a simple replacement. It involved relocating both the indoor furnaces and outdoor units to accomplish some other goals that we have. All of Carolina Air Services team members were polite, respectful and most importantly knowledgeable. The job was completed quickly with no interruption in heat or cooling. We give them our highest recommendation!


-Gary K.

Tracy and his team are an excellent team to do business with. They treat you with awesome respect and kindness. They are very patient with you while answering your questions and addressing your concerns. They will do their best to fix the issue at the best rate possible. They guarantee their work.


-Lisa L.

We required service to our furnace during the extreme cold this past winter and as it turned out a replacement of our unit. Tracey and his team were able to perform the replacement in 24 hours, doing an excellent job and upgrading us to a newer more efficient product. I would recommend them for their knowledge, work ethic and excellent customer service.


-Judy K.

I have called Tracy 3-4 times over the last couple years when my AC wasn't working properly and he has always respoded quickly. He and his team are always polite and do a good job! They are honest! It is so nice to work with people that I can say this about. Thank you Tracy and guys for helping me again!


-Cheryl V.

Yesterday I was melting! Today I'm cold! Thanks to Tracy Wood and Carolina Air Services! I will only use Tracy and his awesome team for any and all of my heating and cooling needs! Hands down--the nicest, fastest, most reliable, reasonably priced, and trustworthy service in the Triangle! Thank you!


-Dutchess M.

The installation works as advertised. Nice to get something done that doesn't need a call back or two. Great job.


-Lowell Bonnett

Tracy and his team were the best. They came quickly within an hour on a hot Saturday. They fixed my air conditioning problem quickly and were professional and pleasant the whole time. It was one of the best service calls I have ever had. Thanks


-Warren Briggs

Called Tracy on a Sunday morning at 10am and he was at my house at 1015am. He had the A/C fixed within 20 minutes. Very professional and punctual. I will recommend you and your company to everyone that I can. Thanks again.


-Bradley Macey

Tracy and his team provide fast and quality service at a fair price. We had our AC break down on July 4 th and were pleasantly surprised that they were able to come out to repair our AC on a holiday. Tracy returns calls promptly and shows up when he says he is going to. I have used him twice now and been very satisfied both times.


-Ivan Tseng
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